Digging into the what, the why, and the how
Renovating a home is a significant undertaking that requires skill, knowledge, and dedication. Hiring a renovation contractor is one of the largest decisions homeowners make. A renovation project can often be one of the biggest expenses that clients take on. While we work on projects ranging from hundreds of dollars well into the hundreds of thousands, our principles remain the same.
In this post, we will explore the key principles that form the foundation of our renovation business. The Whats if you will, each of these will get an individual post to reveal more about the whys and hows.
1. We believe that Value needs to be at the root of every decision
While this list is not exactly ranked, Value is our core focus. It is important to distinguish value from price. We never try to be the cheapest option, we think a race to the bottom comes at significant other, often hidden, costs. Our fundamental focus is on providing the best value for our clients.
2. We believe that Integrity is the foundation of trust
The Client-Contractor relationship is a complex one, it thrives when it has a strong foundation of trust and our integrity is paramount. Our integrity drives every decision we make, and goes hand in hand with our focus on value. We believe if our integrity gets questioned the relationship will fall apart, its foundation would be broken. We are nothing without our integrity and it is a core principle for this reason.
3. We believe in the importance of Client Satisfaction
We are dedicated to client satisfaction. By understanding the needs and preferences of clients, addressing their concerns, and going the extra mile to exceed expectations, our business has cultivated long-lasting relationships and earns repeat business and referrals. We have relied on this principle to drive our development and client referrals have sustained us since 2008.
4. We believe that renovations are a team sport
We cannot overstate the benefits of having a great team. Creating and maintaining a team of professionals that work well together has been the key to our success in completing projects and delivering on our commitment to value. Everyone we work with is treated with respect and we acknowledge everyone contributes to our mutual success. An extraordinary amount of time and focus has been spent on curating the team that we have.
5. We believe that work needs to be fun
We recognize that everyone we work with has made the choice to work with us. Whether that means the client that hired us or the tradespeople that we hire for the projects. Everyone has made the choice to come together on the project. We also understand that there are always other options out there. One of our principles is to keep a fun and light energy on our projects. Renovating can be stressful, dirty, dusty, and difficult. We see the benefits in always maintaining a fun environment, we create a space that people enjoy coming to, and are happy working in. This builds on the concept that renovations are a team sport.
By adhering to these core principles, we believe we have established ourselves as a reputable and reliable contractor in the competitive industry of home renovations.
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